Recent Articles
Posted By: Leigh Hubbard
Mon Nov 30th, 2020
I knew it from the second he took my cocktail order. He had been trained in customer service by the very best. He knew that his one and only job was to make my evening in their dining establishment as service friendly as possible. My waiter was trained by the elite of the elite. My waiter was a Chic
Posted By: John M Buckman, III
Wed Oct 28th, 2020
As students we have all experienced many excellent instructors and some that were not so excellent. Instructors role is to be one of the motivational factors in the delivery of content that is absorbed by the student. The role of the Instructor has been evolving and even as of this writing the use o
Posted By: Troy Bonfield
Wed Sep 30th, 2020
In Patrick Lencioni’s book, The Five Dysfunctions of a Team, he discusses 5 principles that are essential to success as a team. Patrick lists the five dysfunctions as Absence of Trust, Fear of Conflict, Lack of Commitment, Avoidance of Accountability, and Inattention to Results. Let’s discuss how th
Posted By: Patrick O'Brien
Tue Aug 25th, 2020
Part of being a fire service instructor in this day and age is to deliver a pre-planned curriculum that has been created, vetted and has an element of quality assurance by other peers. After all, if the students could do it themselves there would be no need for the instructor right? In my neck of th
Posted By: Emily Stephens
Tue Aug 4th, 2020
Committee members must be current ISFSI members and will serve a one-year term (2020–2021). All committee members volunteer their services and, once appointed, are expected to maintain active and responsive participation during their term. Time frames of involvement for each committee are set by Com
