Learning Objectives:
1. Define a "Difficult Person".
2. Understand the FIre Service mission.
3. Define the Elite Team concept.
4. Understand the stressors related to dealing with difficult people.
5. Understand the health effects of stress.
6. Understand the organizational costs of difficult people.
7. Define generational differences.
8. Define bullying and workplace violence.
9. Discuss ideas on how to change your culture.
10. Remember your interview!
Presented by: Fire Chief/Emergency Manager Jerry L. Streich
Location: Virtual Classroom